Thank you for making a purchase at Nauzha.com. We value every customer's shopping experience here.
Although every member of our team strives for excellence in all aspects of production, packaging and logistics, along with the company's dedication to the value of 100% customer satisfaction, if you still encounter any unexpected situation during your shopping process, we will provide replacement or return and refund services on the basis of the following rules.
Standard specification products:
- Order cancellation:
If for some reason you change your mind after placing an order, please contact our website online customer service immediately within 24 hours, then we will cancel the order production and shipping process right away, and will refund the full amount.
- Subjective reasons for return:
If for some reason you change your mind within 14 days after you receive the goods, you can opt to return the goods in the state of the outer packaging of the goods unopened. But you need to bear the round-trip logistics costs and related taxes and dues.
- Objective reasons for return:
If you find that the physical goods does not match the order (such as product model, size) within 14 days after you receive the goods, or the product is damaged due to transportation reasons, please contact our customer service at hello@nauzha.com, our customer service representative will give a response within 48 hours and follow up on the subsequent replacement or return and refund.
Customized products:
- Order cancellation:
If for some reason you change your mind after placing an order, please contact our website online customer service immediately within 24 hours, then we will cancel the order production and shipping process right away, and will refund the full amount.
- Subjective reasons for return:
Since Nauzha's custom products are specifically tailored according to each customer's requirements, Nauzha is unable to make secondary sales, so in the case of non-objective reasons, sorry we cannot accept returns.
- Objective reasons for return:
If you find that the physical goods does not match the order (such as the design and size that have been agreed by both parties) within 14 days after you receive the goods, or the product is damaged due to transportation reasons, please contact our customer service at hello@nauzha.com, our customer service representative will give a response within 48 hours and follow up on the subsequent replacement or return and refund.
Please note we do not accept returns on samples, thank you.